Embracing disagreements: What to do when a ‘Negative Nancy’ won’t stop...
Most departments have at least one person who’s always complaining or disagreeing with the rest of the team. Because IT pros often interact with people from various departments, one negative employee...
View ArticleFirmness vs. flexibility: Keys to knowing when to crack down and when to...
As an IT manager, striking a balance between rigidly following your company’s procedures and allowing for the human mistakes that occur in a workplace can be challenging. It’s hard to know when you...
View ArticleWorkers distracted during meetings? Use these 4 strategies to get their...
We all know the frustration of preparing for an important meeting, only to have employees stare at their electronics the entire time. So how do you make sure everyone is paying attention to the...
View ArticleGot tough news? There are ways to deliver it — without coming off like the...
Sometimes there’s no avoiding difficult conversations, especially as a manager. Talking to your workers about tough subjects like layoffs, budget cuts or performance issues is never fun, but there are...
View ArticleWorkers stressed out? How to talk to your employees when the going gets tough
It’s inevitable: As a manager, you’re going to deal with employees at their wit’s end. Whether it’s dealing with job-related stress or personal issues, your workers will likely come to you when they...
View ArticleWhat to do when an employee makes a mistake – and you have to clean it up
There are many benefits to being a manager, but one of the downsides is that you’re responsible when one of your employees makes a mistake. And in IT, there are a lot of ways to make mistakes and...
View ArticleIs there such a thing as too much communication? Yes — but here’s how you can...
We know you want to keep your team in the loop about what’s going on, but it’s not always easy. You don’t want to leave anyone out of conversations they should be included in, but you also don’t want...
View ArticleDon’t press ‘send’ just yet: 10 things you should never put in writing
You know what should and shouldn’t be put in an email, but your staff may not be as aware of the risks. Avoid these topics Since emails can’t be taken back, you want to get it right the first time....
View ArticleGot new hires? Make sure they stick around past the first year with these 3...
Hiring is an essential part of most IT managers’ jobs, but it can get discouraging if your new hires keep leaving. Employee turnover is particularly high among younger workers, so taking the time to...
View ArticleDon’t get ghosted! Top strategies to retain employees & hire new ones
You may have heard about the recent dating phenomenon of “ghosting,” but it turns out ghosting can affect more than just your personal life. More organizations are getting ghosted by job applicants and...
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